Returns & Exchanges
At Online Door Store, we want you to be completely satisfied with your purchase. If your new doors aren't the perfect fit for your home, you can return them within 30 days of delivery provided they are in their original, uninstalled condition.
Initiate Your Request
Contact our customer support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare for Shipping
Carefully repackage the doors in their original protective packaging to ensure they are not damaged during transit, as items must be in resalable condition.
Arrange Collection
Once your return is approved, we will coordinate with our specialist couriers to schedule a convenient pickup time from your property.
Inspection and Refund
After our warehouse team inspects the returned goods for any modifications or damage, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing